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MATER jewellery tales respects your privacy. Based on trust and transparency, this Privacy Policy clearly explains who we are, the purposes for which we may use your data, how we process it, with whom we share it, how long we retain it, and how you can contact us and exercise your rights.
We want you to feel confident that your personal data is safe with us. We are always committed to protecting your privacy and take our responsibilities regarding the protection of your personal data very seriously.
1. Who is responsible for processing your personal data?
Your data will be processed by Bling Design, Lda., NIF 513585540, with headquarters at Rua Paulo da Gama, 629, 4169-006 Porto; hereinafter referred to as MATER jewellery tales, a registered trademark and property of Bling Design, Lda.
For questions regarding the processing of your personal data, we are available to assist you via the following email: info@mater-jewellery.com
2. What personal data do we collect?
In this Privacy Policy, “Personal Data” refers to information related to you that allows us to identify you, directly or indirectly. Personal data may include, for example, your name, tax identification number, contact details (physical or electronic), transactions, and interactions with us.
MATER jewellery tales may collect the following personal data:
I. Customer data – name, address, phone number, email, date of birth, gender, and signature;
II. Customer email – when subscribing to our newsletter;
III. Customer data – name and tax identification number – when purchasing our products or services;
IV. Online purchase users data:
V. User identification data – name, email, address, tax identification number – when making an online purchase;
VI. Customer data for home delivery – name, address, postal code, phone number, email, purchase details – when requesting home delivery;
VII. Customer data for after-sales service – name, address, postal code, phone number, email, purchase details, product warranty – when requesting repair or lodging a quality complaint;
VIII. Email or chat data for remote contacts – when contacting our Customer Support team.
3. How and why does MATER jewellery tales use my personal data?
We use your personal data for the following purposes:
I. Marketing – to inform you about news and offers that may be of interest to you;
II. Transaction management – to issue invoices for goods and services purchased;
III. Home deliveries – to deliver your purchases to your home;
IV. Customer support – to provide assistance before, during, and after your purchase;
4. How long do we retain your personal data?
We retain your personal data for as long as necessary to comply with the law and the purposes outlined above. Once the maximum retention period is reached, your personal data will be anonymized or securely deleted.
Relevant retention periods are as follows:
I. Marketing – For customers or newsletter subscribers, we retain data for 3 years after their last purchase; otherwise, retention is 1 year after the last interaction with our communications (e.g., email opened, etc.);
II. Transaction management – 3 years;
III. Home deliveries – 3 years;
IV. Customer support interactions – 3 years;
V. Warranties and after-sales support – 3 years;
5. With whom may we share your personal data?
MATER jewellery tales may share your personal data with third-party service providers, such as companies involved in purchase processing, billing, shipping, and storage, to help us provide quality service.
We subcontract only reputable service providers who may process customer data solely for the purposes we establish, complying with applicable data protection laws, information security standards, and other relevant regulations. These companies are provided only with the personal data necessary to deliver the requested services.
When required by law, we may be obliged to disclose your personal data to regulatory authorities or third parties. In such cases, our control over how your data is protected is limited.
6. How do we protect your personal data?
We employ a variety of information security measures based on national and international best practices to protect your personal data, including technological, administrative, technical, and physical safeguards, as well as procedures that prevent unauthorized use, access, disclosure, loss, alteration, or destruction. We are committed to continuous improvement in information security as part of our daily operations.
Key measures include:
I. Restricted access to personal data only for those who need it for the purposes described above;
II. Secure storage and transfer of personal data;
III. Protection of information systems with devices preventing unauthorized access;
IV. Mechanisms ensuring the integrity and quality of personal data;
V. Continuous monitoring of information systems to prevent misuse of personal data;
VI. Redundant storage, processing, and communication systems to prevent data unavailability.
When required by law, we may be obliged to disclose personal data to authorities or third parties, in which case our control over protection is limited.
7. Why do we use cookies and how do we protect your privacy?
Cookies are small text files sent to your computer or mobile device when visiting websites. They improve performance and navigation experience, allowing us to store and retrieve information about your browsing habits to personalise your experience.
The cookies collected by MATER jewellery tales do not identify the user; they store only generic information, such as access method, location, and website usage patterns. Cookies retain information related to your preferences as a user.
Types of cookies used on www.mater-jewellery.com:
I. Session cookies – temporary cookies that remain in your browser until you leave the webpage, leaving no record on your hard drive. These cookies help analyze site traffic patterns and improve content and usability.
II. Analytics cookies – allow us or third parties to quantify user numbers and perform statistical analysis on how the site is used, helping us improve services and offerings.
III. Advertising cookies – allow us or third parties to manage ad spaces more effectively, analyzing browsing habits and showing ads relevant to your profile.
You can disable cookies in your browser, but some pages may not display correctly. All browsers allow users to accept, reject, or delete cookies via advanced settings. Please note that disabling cookies may affect the functionality of certain website services.
8. How can I exercise my Personal Data Protection Rights?
You have the right to request access to or information about:
I. Additional information on how we use your personal data;
II. Your personal data;
III. The transfer of your personal data to another entity;
IV. Updates to your personal data;
V. Deletion of your personal data;
VI. Not being subject to automated individual decisions;
VII. Objection to the processing of your personal data;
VIII. Limitation of how we use your personal data while correcting or clarifying any doubts about its content;
IX. Access to a channel to contest decisions based on your personal data.
You may also withdraw or modify your consent at any time for us to use your personal data. Exercising these rights may be limited when your data is used to safeguard public interest, such as crime detection and prevention.
To exercise your rights or ask questions about how we use your personal data, contact us at info@mater-jewellery.com.
If you are dissatisfied with how we use your personal data or our response to your request, you may lodge a complaint with the National Data Protection Commission (CNPD) – Address: Rua de São Bento, 148 – 3º, 1200-821 Lisbon – Phone: +351 213928400 – Fax: +351 213976832 – Email: geral@cnpd.pt.